Current update: Wednesday 20 October

Under the updated Victorian Government’s roadmap, select hair and beauty services, and cafes and restaurants will be reopening their doors from Friday 22 October, with capacity limits.

In accordance with Victorian Government restrictions, customers are required to be fully vaccinated to visit our full range of hairdressing and beauty services, cafes, and restaurants. Service providers and certain retailers will be required to check the vaccination status of customers, we therefore recommend you have your vaccination certificate ready to present where required.

To understand which retailers are open, please click here.

· While restrictions are easing, we will continue the enhanced cleaning and sanitisation operations we have implemented, including hand sanitiser at all entrances

· Increased sanitisation and cleaning of all customer touch points and high traffic areas

· Physical and digital signage and PA announcements reminding customers to keep a safe distance apart

· Floor decals and physical distancing reference points in key areas

· Traffic and density management in our carparks and our malls

· Additional customer service staff to assist with managing social distancing

· Designated entry and exit points

· Queuing areas in high traffic locations and entrances

You can also continue to help the community during the reopening period by considering our tips and tricks to help plan your trip:

· Plan your shopping trip prior to visiting

· Check in via the Service Victoria COVID Safe Check-in QR Code supplied on all entries

· Visit early and check our website for updates

· Keep a healthy 1.5 metres distance from other customers and team members

· Ensure you wear a well fitted face mask

· Maintain good hygiene including washing your hands or using the hand sanitiser provided

And remember, please respect others and if you feel unwell, please stay home.

We will continue to monitor and act upon the advice of the Victorian Government and you can stay up to date by visiting: health.vic.gov.au.

Thank you for your continued support and co-operation.

UPDATE 22 September 2021

We have recently been advised the Victorian Government has listed one of our retailers as a Tier 2 COVID-19 exposure site.

It is advised anyone who visited the following Tier 2 site, on the below date and during the listed time, should urgently get a COVID-19 test and isolate until they receive a negative result.

Continue to monitor for symptoms, get tested again if symptoms appear.

• Tuesday 14 September Woolworths 3:00pm – 9:00pm

• Wednesday 15 September Woolworths 9:00am – 3:00pm

• Thursday 16 September Woolworths 12:30pm – 3:00pm

The centre and retailer impacted are following advice from DHHS including contact tracing and deep clean and sanitisation, while our increased cleaning roster continues, with additional focus on specific areas we know customers are likely to make contact with.

Our priority continues to be the health, safety and wellbeing of our customers, retailers, team members and broader community. Please remind your team, if they have any COVID-19 symptoms, however mild, not to come to work.

To find out more, call the Coronavirus hotline 1800 675 398 or visit dhhs.vic.gov.au/coronavirus

We appreciate the support of the community and look forward to seeing you at again soon.

UPDATE 6 September 2021

We have recently been advised the Victorian Government has listed one of our retailers as a Tier 2 COVID-19 exposure site.

It is advised anyone who visited the following Tier 2 site, on the below date and during the listed time, should urgently get a COVID-19 test and isolate until they receive a negative result.

Continue to monitor for symptoms, get tested again if symptoms appear.

·         27th August              Chemist Warehouse                                    between 8.00am and 4.40pm

The centre and retailer impacted are following advice from DHHS including contact tracing and deep clean and sanitisation, while our increased cleaning roster continues, with additional focus on specific areas we know customers are likely to make contact with.

Our priority continues to be the health, safety and wellbeing of our customers, retailers, team members and broader community. Please remind your team, if they have any COVID-19 symptoms, however mild, not to come to work.

To find out more, call the Coronavirus hotline 1800 675 398 or visit dhhs.vic.gov.au/coronavirus

We appreciate the support of the community and look forward to seeing you at again soon.

UPDATE 3 September 2021

We have recently been advised the Victorian Government has listed one of our retailers as a Tier 2 COVID-19 exposure site.

It is advised anyone who visited the following Tier 2 site, on the below date and during the listed time, should urgently get a COVID-19 test and isolate until they receive a negative result.

Continue to monitor for symptoms, get tested again if symptoms appear.

·         30th August              Salsa’s in Food Court                                    between 1.50pm-2.30pm

The centre and retailer impacted are following advice from DHHS including contact tracing and deep clean and sanitisation, while our increased cleaning roster continues, with additional focus on specific areas we know customers are likely to make contact with.

Our priority continues to be the health, safety and wellbeing of our customers, retailers, team members and broader community. Please remind your team, if they have any COVID-19 symptoms, however mild, not to come to work.

To find out more, call the Coronavirus hotline 1800 675 398 or visit dhhs.vic.gov.au/coronavirus

We appreciate the support of the community and look forward to seeing you at again soon.

UPDATE 1 September 2021

We have recently been advised the Victorian Government has listed one of our retailers as a Tier 2 COVID-19 exposure site.

It is advised anyone who visited the following Tier 2 site, on the below date and during the listed time, should urgently get a COVID-19 test and isolate until they receive a negative result.

Continue to monitor for symptoms, get tested again if symptoms appear.

·         22nd August              Male Public Amenities (near Optus)                                    between 1.50pm-2.30pm

The centre and retailer impacted are following advice from DHHS including contact tracing and deep clean and sanitisation, while our increased cleaning roster continues, with additional focus on specific areas we know customers are likely to make contact with.

Our priority continues to be the health, safety and wellbeing of our customers, retailers, team members and broader community. Please remind your team, if they have any COVID-19 symptoms, however mild, not to come to work.

To find out more, call the Coronavirus hotline 1800 675 398 or visit dhhs.vic.gov.au/coronavirus

We appreciate the support of the community and look forward to seeing you at again soon.

UPDATE 31 August 2021

We have recently been advised the Victorian Government has listed one of our retailers as a Tier 2 COVID-19 exposure site.

It is advised anyone who visited the following Tier 2 site, on the below date and during the listed time, should urgently get a COVID-19 test and isolate until they receive a negative result.

Continue to monitor for symptoms, get tested again if symptoms appear.

·         26th August              Woolworths Northland                                    between 6.40am-1.10pm

The centre and retailer impacted are following advice from DHHS including contact tracing and deep clean and sanitisation, while our increased cleaning roster continues, with additional focus on specific areas we know customers are likely to make contact with.

Our priority continues to be the health, safety and wellbeing of our customers, retailers, team members and broader community. Please remind your team, if they have any COVID-19 symptoms, however mild, not to come to work.

To find out more, call the Coronavirus hotline 1800 675 398 or visit dhhs.vic.gov.au/coronavirus

We appreciate the support of the community and look forward to seeing you at again soon.

UPDATE 29 August 2021

We have recently been advised the Victorian Government has listed one of our retailers as a Tier 2 COVID-19 exposure site.

It is advised anyone who visited the following Tier 2 site, on the below date and during the listed time, should urgently get a COVID-19 test and isolate until they receive a negative result.

Continue to monitor for symptoms, get tested again if symptoms appear.

·         24 August              Coles Northland                                    between 6.02pm-6.47pm

The centre and retailer impacted are following advice from DHHS including contact tracing and deep clean and sanitisation, while our increased cleaning roster continues, with additional focus on specific areas we know customers are likely to make contact with.

Our priority continues to be the health, safety and wellbeing of our customers, retailers, team members and broader community. Please remind your team, if they have any COVID-19 symptoms, however mild, not to come to work.

To find out more, call the Coronavirus hotline 1800 675 398 or visit dhhs.vic.gov.au/coronavirus

We appreciate the support of the community and look forward to seeing you at again soon.

Your safety is our priority.

In line with Victorian Government directions, the current COVID-19 restrictions will be extended until until 11:59pm on Thursday 2 September.

During this time, selected stores and services will be open for you to shop for the essential products and services you need. To understand which stores are open, please visit our opening hours.

If you do need to visit the centre for essential services, please help us keep yourself and the community safe by wearing a facemask, checking-in where available, and keeping a healthy distance from each other.

If you have any COVID-19 symptoms, however mild, please do not enter the centre and get tested immediately and isolate until you return a negative result.

The safety and well-being of our customers, retailers, team and community continues to be our top priority. We’re taking extra precautions to ensure our centre is clean and hygienic every time you visit, including more frequent cleaning, monitoring face mask wearing, encouraging healthy physical distancing and good hygiene.

We know the situation will continue to evolve and we can assure you we’re staying up to date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.

For the latest health advice, and to stay informed, we recommend visiting https://www.dhhs.vic.gov.au/coronavirus

Please take care of yourselves, your families and friends during this uncertain time.

In line with Victorian Government directions, the current COVID restrictions will be extended for another seven days until 11:59pm on Thursday 19 August.

During this time, selected stores and services will be open for you to shop for the essential products and services you need.

If you do need to visit the centre for essential services, please help us keep yourself and the community safe by wearing a facemask, checking-in where available, and keeping a healthy distance from each other.

If you have any COVID-19 symptoms, however mild, please do not enter the centre and get tested immediately and isolate until you return a negative result.

The safety and well-being of our customers, retailers, team and community continues to be our top priority. We’re taking extra precautions to ensure our centre is clean and hygienic every time you visit, including more frequent cleaning, monitoring face mask wearing, encouraging healthy physical distancing and good hygiene.

We know the situation will continue to evolve and we can assure you we’re staying up to date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.

For the latest health advice, and to stay informed, we recommend visiting https://www.dhhs.vic.gov.au/coronavirus

Please take care of yourselves, your families and friends during this uncertain time.

UPDATE 10 August 2021

We have recently been advised the Victorian Government has listed one of our retailers as a Tier 2 COVID-19 exposure site.

It is advised anyone who visited the following Tier 2 site, on the below date and during the listed time, should urgently get a COVID-19 test and isolate until they receive a negative result.

Continue to monitor for symptoms, get tested again if symptoms appear.

·         5 August              Dotti Northland                                    between 8:30am - 9:15am

The centre and retailer impacted are following advice from DHHS including contact tracing and deep clean and sanitisation, while our increased cleaning roster continues, with additional focus on specific areas we know customers are likely to make contact with.

Our priority continues to be the health, safety and wellbeing of our customers, retailers, team members and broader community. Please remind your team, if they have any COVID-19 symptoms, however mild, not to come to work.

To find out more, call the Coronavirus hotline 1800 675 398 or visit dhhs.vic.gov.au/coronavirus

We appreciate the support of the community and look forward to seeing you at again soon.

Your safety is our priority.

In line with State Government directions, Victoria will enter a 7-day lockdown from 8:00pm Thursday 5 August selected stores and services will be open for you to shop for the essential products and services you need. To understand which stores are open, please see our website.

If you do need to visit the centre for essential services, please help us keep yourself and the community safe by wearing a facemask, checking-in where available, and keeping a healthy distance from each other.

If you have any COVID-19 symptoms, however mild, please do not enter the centre and get tested immediately and isolate until you return a negative result.

The safety and well-being of our customers, retailers, team and community continues to be our top priority. We’re taking extra precautions to ensure our centre is clean and hygienic every time you visit, including more frequent cleaning, monitoring face mask wearing, encouraging healthy physical distancing and good hygiene.

We know the situation will continue to evolve and we can assure you we’re staying up to date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.

For the latest health advice, and to stay informed, we recommend visiting https://www.dhhs.vic.gov.au/coronavirus

Please take care of yourselves, your families and friends during this uncertain time.

Your safety is our priority.

In line with State Government directions, Victoria will enter a 7-day lockdown from 8:00pm Thursday 5 August selected stores and services will be open for you to shop for the essential products and services you need. To understand which stores are open, please see our website.

If you do need to visit the centre for essential services, please help us keep yourself and the community safe by wearing a facemask, checking-in where available, and keeping a healthy distance from each other.

If you have any COVID-19 symptoms, however mild, please do not enter the centre and get tested immediately and isolate until you return a negative result.

The safety and well-being of our customers, retailers, team and community continues to be our top priority. We’re taking extra precautions to ensure our centre is clean and hygienic every time you visit, including more frequent cleaning, monitoring face mask wearing, encouraging healthy physical distancing and good hygiene.

We know the situation will continue to evolve and we can assure you we’re staying up to date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.

For the latest health advice, and to stay informed, we recommend visiting https://www.dhhs.vic.gov.au/coronavirus

Please take care of yourselves, your families and friends during this uncertain time.

The safety and wellbeing of our customers, retailers, team and the community is always our top priority, which is why we’re taking extra precautions to ensure our centres are clean and hygienic, including more thorough cleaning to high traffic and high touch areas.

We’re also asking everyone who visits us to practice healthy physical distancing and good hygiene.

In addition to our standard practices, we’ve introduced the following precautionary measures to ensure you can visit us with confidence:

• Increased cleaning schedules of high traffic areas, high contact surface points, including amenities, play areas, parents’ rooms, handles and rails
• The introduction of hand sanitisers in convenient locations including entrances and exits
• We’re encouraging physical distancing (1.5 metres) so please keep a healthy distance from one another while you’re visiting our centre. Please follow window signage and floor decals around the centre including ones provided to retailers to assist with communicating distancing measures
• We’re actively communicating and promoting the practice of good hygiene
• We’ve deferred all centre events and activities for now

We are taking additional precautionary measures and continuing to monitor government advice and announcements.

• Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds
• Automated alerts on occupancy, to actively monitor how many customers are in the centre at any time
• Additional team members in-centre during peak periods, offering sanitiser and reminding customers of distancing guidelines
• Automated, regular public announcements centre-wide, communicating distancing expectations
• Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate
• Zero tolerance on anti-social or disrespectful behaviour

These are preventative measures that each of us can take to help keep our community safe.

We’ve introduced distancing measures based on government recommendations, to ensure the wellbeing of everyone who visits and works at our centre, and we’re asking everyone in our centres to practice good hygiene.

To help minimise close contact, we’re asking everyone to follow the floor navigations throughout our centre, maintain a 1.5 metre distance from others in the centre.

• Physical and digital signage is in place to remind customers to keep a safe distance apart
• Window signage and floor decals have been provided to retailers to assist with communicating distancing measures
• Floor decals and physical distancing reference points are visible in key areas
• Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds
• Automated alerts on occupancy, to actively monitor how many customers are in the centre at any time
• Additional team members in-centre during peak periods, offering sanitiser and reminding customers of distancing guidelines
• Automated, regular public announcements centre-wide, communicating distancing expectations

We want you to know our team is always working to ensure the safety and wellbeing of our customers, retailers, team and the broader community, especially during these challenging times.

We have several measures in place to remind people to keep a safe distance from others, including

• Signage in-centre and for retailers’ use
• Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate
• Zero tolerance on anti-social or disrespectful behaviour

We know everyone has a responsibility to help slow the spread of Coronavirus and we ask our community to do the right thing and use a commonsense approach.

We will endeavour to update our store listings on this website with amended trading hours, and any store closures, in a timely manner so you can stay informed.

We will continue to keep you updated on a regular basis about how we are responding to Coronavirus through our social channels, email and website.

Please sign up to our database or follow us on social media for regular updates.

We understand continuing community concerns about the spread of Coronavirus and are conscious of the spread of rumours and misinformation which is not helpful during these times of uncertainty.

The Federal Health Department has outlined how Coronavirus can spread, which does not include by air conditioning, that information is available here: https://www.health.gov.au/sites/default/files/documents/2020/03/coronavirus-covid-19-what-you-need-to-know_4.pdf

For store openings, you can search for retailers by name or category here for further details.

Foodcourt seating in NSW, VIC, SA, QLD, ACT and WA has reopened, with physical distancing, capacity and hygiene measures in place.